Customer Care


 

Our Guarantee
At Beatties, we strive for 100% customer satisfaction. We believe in the quality of our products. If you feel that a Beatties' product hasn't met your expectations, we want to hear about it. Please call, or visit one of our showrooms and one of our sales associates will be glad to assist you in an exchange or refund.
Refund and Exchange Policy

Items in their original condition may be returned or exchanged within 30 days with original receipt.

  • • Items purchased at one of our stores should be brought back to the same store location for return or exchange.
  • • Items purchased online or through our call centre can be returned to your school's store or shipped back to us via mail. To arrange a return or exchange by mail, please call 1-800-668-8261 (416-593-6900 for local calls) and have your original order number available for reference purposes.
  • • Shipping fees apply to items returned by mail unless the item was damaged, or the wrong item was sent. (Items can be returned to any store, however if you wish to purchase more items for your school please ensure you visit the specified location.)
  • • Price adjustments will be made with the original receipt, within 7 days of purchase.
  • • Price adjustments will not be made for clearance merchandise.
  • • Custom-made, clearance/final sale and hosiery items cannot be returned.

Contact Us
Have a question? Customer support via email
Call Centre 416-593-6900 or 1-800-668-8261
  • Hours of Operation (Eastern Time)
  • Monday to Friday: 9am – 5pm
  • Saturday: 10am – 4pm
  • Sunday: Closed

Locations

Brampton Map
BRAMPTON
44 West Drive
L6T 3T6
1-800-668-8261
Store Hours
July 7 - July 20, 2014
Mon-Sat: 10am-6pm
Sun: Closed
 
July 21-Aug 24, 2014
Mon-Wed: 10am-6pm
Thu&Fri: 10am-8pm
Sat: 10am-6pm
Sun: 12pm-5pm
 
Aug 25- Sept 1, 2014
Mon-Sat: 9am-8pm
Sun: 12pm-6pm
 
Sept 3 to Sept 30, 2014
Mon-Sat: 10am-6pm
Sun: 12pm-5pm
 
Etobicoke Map Location
ETOBICOKE
360 Evans Ave.
M8Z 1K5
1-800-668-8261
Store Hours
July 7 - July 20, 2014
Mon-Sat: 10am-6pm
Sun: Closed
 
July 21-Aug 24, 2014
Mon-Wed: 10am-6pm
Thu&Fri: 10am-8pm
Sat: 10am-6pm
Sun: 12pm-5pm
 
Aug 25- Sept 1, 2014
Mon-Sat: 9am-8pm
Sun: 12pm-6pm
 
Sept 3 to Sept 30, 2014
Mon-Sat: 10am-6pm
Sun: 12pm-5pm
 
Hamilton Map Location
HAMILTON
125 Nebo Rd.
L8W 2E1
1-800-668-8261
Store Hours
July 7 - July 31, 2014
Mon-Sat: 10am-6pm
Sun: Closed
 
Aug 1-Aug 24, 2014
Mon-Wed: 10am-6pm
Thu : 10am-8pm
Fri: 10am-7pm
Sat: 10am-6pm
Sun: 12pm-5pm
 
Aug 25- Sept 1, 2014
Mon-Wed: 10am-6pm
Thu : 10am-8pm
Fri: 10am-7pm
Sat: 10am-6pm
Sun: 12pm-5pm
 
Sept 3 to Sept 30, 2014
Mon-Sat: 10am-6pm
Sun: Closed
 
Oakville Location
OAKVILLE
531 North Service Rd E.
L6H 1A5
1-800-668-8261
Store Hours
July 7 - July 20, 2014
Mon-Sat: 10am-6pm
Sun: Closed
 
July 21-Aug 24, 2014
Mon-Wed: 10am-6pm
Thu&Fri: 10am-8pm
Sat: 10am-6pm
Sun: 12pm-5pm
 
Aug 25- Sept 1, 2014
Mon-Sat: 9am-8pm
Sun: 12pm-6pm
 
Sept 3 to Sept 30, 2014
Mon-Sat: 10am-6pm
Sun: 12pm-5pm
 
Peterborough Location
PETERBOROUGH
347 Pido Road, Unit 23 & 24
K9J 1A5
1-800-668-8261
Store Hours
July 7 - July 31, 2014
Mon: Closed
Tue-Sat: 10am-6pm
Sun: Closed
 
Aug 1-Aug 24, 2014
Mon-Sat: 10am-6pm
Sun: Closed
 
Aug 25- Sept 1, 2014
Mon-Sat: 10am-6pm
Sun: Closed
 
Sept 3 to Sept 30, 2014
Mon: Closed
Tue-Sat: 10am-6pm
Sun: Closed
 
Toronto Location
TORONTO
453 Eglinton Ave. W
M5N1A7
416-481-4459
Store Hours
July 7 - July 31, 2014
Mon-Wed: 9:30am-6pm
Thu: 9:30am-7pm
Fri-Sat: 9:30am-6pm
Sun: Closed
 
Aug 1-Aug 24, 2014
Mon-Wed: 9:30am-6pm
Thu: 9:30am-8pm
Fri: 9:30am-7pm
Sat: 9:30am-6pm
Sun: 12pm-5pm
 
Aug 25- Sept 1, 2014
Mon-Wed: 9:30am-6pm
Thu: 9:30am-8pm
Fri: 9:30am-7pm
Sat: 9:30am-6pm
Sun: 12pm-5pm
 
Sept 3 to Sept 30, 2014
Mon-Wed: 9:30am-6pm
Thu: 9:30am-7pm
Fri: 9:30am-6pm
Sat: 9:30am-6pm
Sun: Closed