Customer Care


 

Our Guarantee
At Beatties, we strive for 100% customer satisfaction. We believe in the quality of our products. If you feel that a Beatties' product hasn't met your expectations, we want to hear about it. Please call, or visit one of our showrooms and one of our sales associates will be glad to assist you in an exchange or refund.
Refund and Exchange Policy

Items in their original condition may be returned or exchanged within 30 days with original receipt.

  • • Items purchased online or through our call centre can be returned to your school's Showroom or shipped back to us via mail. Shipping fees apply to items returned by mail unless the item was damaged, or the wrong item was sent. (Items can be returned to any Showroom, however if you wish to purchase more items for your school please ensure you visit the specified location.)
  • • Price adjustments will be made with the original receipt, within 7 days of purchase.
  • • Price adjustments will not be made for clearance merchandise.
  • • Exchanges: If you are not satisfied with your purchase and wish to exchange it, you may return it in accordance with our return policy and call 1-800-668-8261 with your original order number. We'll be happy to replace your order for you. You will not be charged shipping costs on the new order.

Sorry, but custom-made, clearance/final sale items, and hosiery cannot be returned. Items can be returned/exchanged at any one of our Showrooms. In order to return/exchange your item via mail, please call our Call Centre.

Contact Us
Have a question? Customer support via email
Call Centre 416-593-6900 or 1-800-668-8261
  • Hours of Operation (Eastern Time)
  • Monday to Friday: 9am – 5pm
  • Saturday: 10am – 4pm
  • Sunday: Closed

Locations

Brampton Map
BRAMPTON
44 West Drive
L6T 3T6
1-800-668-8261
Store Hours
Monday: Closed
Tuesday - Saturday: 10am - 6pm
Sunday: Closed
Etobicoke Map Location
ETOBICOKE
360 Evans Ave.
M8Z 1K5
1-800-668-8261
Store Hours
Monday: Closed
Tuesday - Saturday: 10am - 6pm
Sunday: Closed
Hamilton Map Location
HAMILTON
125 Nebo Rd.
L8W 2E1
1-800-668-8261
Store Hours
Monday: Closed
Tuesday - Saturday: 10am - 6pm
Sunday: Closed
Oakville Location
OAKVILLE
531 North Service Rd E.
L6H 1A5
1-800-668-8261
Store Hours
Monday: Closed
Tuesday - Saturday: 10am - 6pm
Sunday: Closed
Peterborough Location
PETERBOROUGH
347 Pido Road, Unit 23 & 24
K9J 1A5
1-800-668-8261
Store Hours
Monday: Closed
Tuesday - Saturday: 10am - 6pm
Sunday: Closed
Toronto Location
TORONTO
453 Eglinton Ave. W
M5N1A7
416-481-4459
Store Hours
Monday - Wednesday: 9:30am - 6:00pm
Thursday 9:30am - 7:00pm
Friday: 9:30am - 6:00pm
Saturday: 9:30am - 5:30pm
Sunday: Closed