Customer Care


 

Refund and Exchange Policy

Items in their original condition may be returned or exchanged within 30 days with original receipt.
Any items purchased from June 1st through August 31st may be exchanged or refunded until September 30th
Items being returned should be returned to the original location of purchase.
Items purchased online or through our Call Centre can be returned to your school store (if applicable) or shipped back to our Head Office via mail.
Applicable shipping fees are the responsibility of the customer on returned items unless the item was damaged or an incorrect item was originally shipped.
We will gladly price match with the original receipt, within 7 days of purchase if identical product is advertised at a lower price.
Clearance sale items, custom made garments and hosiery are final sale

Our Guarantee
At Beatties, we strive for 100% customer satisfaction. We believe in the quality of our products. If you feel that a Beatties' product hasn't met your expectations, we want to hear about it. Please call, or visit one of our showrooms and one of our sales associates will be glad to assist you in an exchange or refund.
Contact Us
Have a question? Customer support via email
Our stores and call centre will be close for the Holidays from December 21th and will re-open January 2, 2015

We wish you and your family a safe and Happy Holiday Season!
Call Centre 416-593-6900 or 1-800-668-8261
  • Hours of Operation (Eastern Time)
  • Monday to Friday: 9am – 5pm
  • Saturday: 10am – 4pm
  • Sunday: Closed

Locations

Brampton Map
BRAMPTON
44 West Drive
L6T 3T6
1-800-668-8261
Store Hours
Mon: Closed
Tue-Sat: 10am-6pm
Sun: Closed
 
Hamilton Map Location
HAMILTON
125 Nebo Rd.
L8W 2E1
1-800-668-8261
Store Hours
Mon: Closed
Tue-Sat: 10am-6pm
Sun: Closed
 
Oakville Location
OAKVILLE
531 North Service Rd E.
L6H 1A5
1-800-668-8261
Store Hours
Mon: Closed
Tue-Sat: 10am-6pm
Sun: Closed
 
Peterborough Location
PETERBOROUGH
347 Pido Road, Unit 23 & 24
K9J 1A5
1-800-668-8261
Store Hours
Mon: Closed
Tue-Fri: 10am-6pm
Sat: 10am-4pm
Sun: Closed
Toronto Location
TORONTO
453 Eglinton Ave. W
M5N1A7
416-481-4459
Store Hours
Mon: Closed
Tue-Sat: 10am-6pm
Sun: Closed